Refund Policy

This Refund Policy explains how refunds work for paid SlideSpoken subscriptions and credit packs.

1. Who You Are Buying From

SlideSpoken subscriptions and credit packs are sold and processed by Paddle.com Market Ltd and its affiliates ("Paddle"), acting as the Merchant of Record.

Paddle is the seller of record for your purchase. Paddle issues your invoice, collects any applicable sales tax or VAT, and is responsible for handling billing enquiries, refunds, and chargebacks.

Because of this, refunds for SlideSpoken purchases are handled under Paddle's Refund Policy and Paddle's Buyer Terms, which apply to your purchase alongside our Terms of Service.

2. Requesting a Refund

To request a refund, contact Paddle directly:

• Website: https://paddle.net
• Reference the email address you used at checkout and your order or invoice number

You can also contact us at support@slidespoken.com and we will help you raise the request with Paddle. Refund decisions are made by Paddle as the Merchant of Record.

Paddle's Refund Policy includes a window during which change-of-mind refund requests are considered. The current window and the conditions that apply are set out in Paddle's Refund Policy, which is available at https://www.paddle.com/legal/refund-policy and takes precedence over any summary of it here.

3. Your Statutory Rights

Nothing in this policy limits or removes any right you have under the consumer law of your own country.

Where the law of your country gives you a right to cancel or to a refund, that right applies regardless of anything else stated here or in Paddle's policies.

4. Cancelling a Subscription

You can cancel a paid subscription at any time from Settings, under Billing and Plan, which opens the secure billing portal provided by Paddle.

Cancelling stops future renewals. Your paid plan remains active until the end of the period you have already paid for, and then your account returns to the Free plan.

Cancelling a subscription is not the same as requesting a refund. If you want a refund for a payment already taken, request it as described in section 2.

5. Credit Packs

Purchased credit packs are one-time purchases. Purchased credits do not expire, are not removed by a monthly reset, and remain on your account if your subscription ends.

Refund requests for credit packs are handled by Paddle in the same way as any other purchase, as described in section 2.

6. Failed Payments

If a renewal payment fails, Paddle will attempt to recover the payment and may contact you to update your payment method. Your paid access is not removed immediately while that recovery is in progress.

If the payment is not recovered and the subscription is cancelled, your account returns to the Free plan. Purchased credits remain on your account.

7. Contact

If you have a question about this policy, contact us:

Email: support@slidespoken.com

Website: https://slidespoken.com

For billing, invoices, and refunds, contact Paddle at https://paddle.net